Responsible Gaming

Sonbet Responsible Gaming — Your Complete Guide to Safe Gaming

Sonbet believes gaming should be a healthy form of entertainment — never a burden. Use our responsible gaming tools and guidelines to set your own limits and keep the fun going.

18+ Adults Only — Play Responsibly
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18+
Adults Only
24/7
Support & Assistance Available
5+
Safety Tools
100%
Confidentiality Assured

Responsible Gaming Tools at Sonbet

We provide multiple layers of tools to keep you protected

Set a Deposit Limit

Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Limit

Manage your continuous play time. Once a set duration is reached, the platform will automatically prompt you to take a break.

Cooling-Off Period

Take a break from 24 hours up to 6 weeks. During this time, all account access and gaming activity will be fully suspended.

Self-Exclusion

Exclude yourself from the platform for 6 months to 5 years, or permanently. Your account cannot be reactivated while self-exclusion is active.

Loss Limit

Set a daily, weekly, or monthly loss limit. Once the limit is reached, betting will stop automatically.

Reality Check Reminder

Pop-up notifications at set intervals will remind you how long you've been playing and how much BDT you've spent.

What is responsible gaming and why does it matter?

Responsible gaming at Sonbet means enjoying gaming as a fun form of entertainment — without letting it negatively affect other areas of your life. We believe every player has the right to play consciously, within their own limits.

Online gaming is a popular form of entertainment enjoyed by millions of people worldwide. However, when gaming gets out of control, it can have a negative impact on personal, family, and financial life. Sonbet is continuously working to reduce that risk.

Sonbet continuously improves its platform, tools, and support services to promote responsible gaming. Our goal goes beyond providing a gaming experience — your long-term well-being is our responsibility too.

Keep in mind: Gaming is a form of entertainment. There are no guaranteed wins — only play with money you can afford to lose without affecting your daily life.

Recognizing the signs of problem gambling

Sometimes we don't realize when gaming has become a problem. Watch out for the following warning signs:

  • Chasing losses by placing more bets to recover lost money
  • Lying to or hiding things from family or friends because of gaming
  • Prioritizing gaming over food, sleep, or work
  • Feeling restless, irritable, or stressed when unable to play
  • Spending money set aside for bills or emergencies on gaming
  • Repeatedly trying to stop playing but failing
  • Gaming causing problems at work, school, or in relationships
Get Help

If you recognize one or more of these signs in yourself, contact the Sonbet support team right away or use the self-exclusion tool. Asking for help is not a weakness — it takes courage.

Our tips for safer gaming

At Sonbet, we have a few simple but effective tips for responsible gaming. Following them will help keep your experience enjoyable every time:

  • Set a budget: Set a fixed amount to spend before you start playing and do not go beyond it.
  • Stick to your time limits: Decide in advance how long you'll play each day and use a timer to keep track.
  • Don't play under the influence of alcohol or strong emotions: Decisions made under stress or the influence of substances are often poor ones.
  • Never treat winnings as guaranteed income: Winning is possible in gaming, but never guaranteed — always keep that in mind.
  • Take regular breaks: Take at least a 15-minute break every hour. Get up, walk around, and drink some water.
  • Explore other hobbies too: Gaming should not be your only source of enjoyment. Make time for family, friends, and hobbies.
  • Use the tools: Make regular use of Sonbet's limit-setting and cooling-off tools.

Minor Protection

Sonbet is a strictly 18+ platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process. Any account found to belong to a minor is closed immediately.

If you are a parent and want to manage your child's internet usage, follow the steps below:

  • Install parental control software (e.g. Net Nanny, Qustodio).
  • Make sure your devices are password-protected and keep your login credentials private.
  • Have an open conversation with your child about online safety.
  • Regularly monitor browser history and app usage.
Report a Concern

If you suspect an underage person is using Sonbet, contact us immediately at [email protected]. We will act promptly.

Sonbet's Commitment

We are more than just a gaming platform — we are a partner in your well-being.

Fair & Transparent Gaming Environment
Instant Limit-Setting Feature
24/7 Support & Guidance
No barriers to self-exclusion
Strict Protection for Minors
Full confidentiality guaranteed

Quick Tool Access

Log in to your account and use these tools:

Set Your Deposit Limit Take a Cooling-Off Period Self-Exclude

Self-Assessment

Ask yourself the questions below — if you answer "yes" to any of them, please seek support:

  • Have I spent more than my set budget?
  • Am I playing to chase my losses?
  • Have I lied to anyone about my gaming?
  • Is gaming interfering with my daily responsibilities?
  • Am I finding it impossible to stop playing?
Contact Support

How to set your limits

Set your gaming limits in just a few steps

1
Log in to your account

Log in to your Sonbet account and go to the profile menu.

2
Go to the "Responsible Gaming" section

Look for the "Responsible Gaming" option in your account settings.

3
Choose the limit type

Choose what you need — deposit limit, loss limit, session time, or cooling-off period.

4
Set an Amount & Duration

Daily, weekly, or monthly — choose the timeframe and amount that works best for you.

5
Confirm

Confirm your limit. It will take effect immediately and a confirmation will be sent to your email.

How to self-exclude

The most powerful step you can take to protect yourself

Self-Exclusion allows you to voluntarily close your account for a set period or permanently. While self-exclusion is active:

  • You will not be able to log in to your account.
  • You will not receive any promotional emails.
  • Your account cannot be reactivated before the set period has ended.
  • Any remaining balance can be withdrawn.

To reactivate your account after the self-exclusion period ends, you must complete a minimum 7-day cooling-off period and re-verify your identity.

Good to Know

If you choose permanent self-exclusion, your account can never be reopened. Please speak with our support team before making this decision.

Start Self-Exclusion

Professional Support & Resources

You are not alone with a gaming problem — help is always available

Live Chat Support

Connect directly with our responsible gaming specialists via Sonbet's 24/7 live chat.

Email Support

Email us at [email protected]. Responsible gaming inquiries receive a response within 24 hours.

Gaming Diary

View your gaming history, win/loss records, and time spent statistics in your account.

Counseling Referral

Our support team will guide you to the right resources for consulting a gaming addiction specialist.

Frequently Asked Questions (FAQ)

Answers to the Most Frequently Asked Questions About Responsible Gaming

Yes, all of Sonbet's responsible gaming tools — deposit limits, session time, cooling-off, and self-exclusion — are completely free and available at any time. There are no fees or charges for using them.

Reducing a limit takes effect immediately. Increasing a limit requires a minimum 24-hour waiting period — this helps prevent impulsive decisions.

You may withdraw any remaining balance before self-exclusion takes effect. Once it begins, your account will be locked, but your balance will be kept safe and returned to you at the end of the period.

If you have Reality Check enabled, a pop-up will appear every 30 minutes, 1 hour, or 2 hours showing how long you have been playing and how much you have won or lost in BDT. You can then decide whether to continue playing.

Sonbet offers immediate assistance via 24/7 live chat and email support. Referrals to professional counseling services are also available when needed. Our self-exclusion and cooling-off tools are effective in helping players overcome problem gambling.

No, self-exclusion can only be requested by the account holder. However, if you believe a family member has a gambling problem, contact us at [email protected] — we'll advise on the next steps.

Play responsibly, win with joy

Register at Sonbet and use our responsible gaming tools to enjoy a safe and fun experience.

Register Now Log In
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