Privacy Policy

Sonbet Privacy Policy — How We Keep Your Data Safe

Protecting your personal data is our top priority at Sonbet. This Privacy Policy clearly explains what information we collect, how it is used, and what rights you have.

Last Updated: January 2026

SSL encryption

All your data is protected with 256-bit SSL encryption. Third parties can never access your information.

No Sale of Data

Sonbet never sells your personal data to third parties. Your privacy genuinely matters to us.

Your control

You have the full right to view, correct, or delete your data at any time. Requests can be submitted whenever you choose.

PCI DSS compliant

Payment information is stored on servers secured in accordance with international PCI DSS standards.

Cookie Transparency

We are fully transparent about which cookies we use and why. You are free to manage your cookie preferences at any time.

International standards

Sonbet complies with international data protection regulations and conducts regular security audits.

1 Introduction

Welcome to Sonbet. This Privacy Policy ("Policy") provides a full explanation of how we collect, store, process, and protect your personal data when you use the Sonbet platform. By registering with or using any service on Sonbet, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. Sonbet's privacy policy is written in plain, accessible language so that users clearly understand their data rights.

Good to Know

This Privacy Policy forms part of Sonbet's terms and conditions. Please read it in full before using the platform.

This Privacy Policy applies solely to the Sonbet platform (website and mobile app). Third-party links or services are governed by their own respective privacy policies.

2 What information we collect

Sonbet collects your information through several methods. A detailed breakdown of what is collected is provided below:

2.1 Information Provided at Registration

  • Full name and date of birth
  • Email address and mobile number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Preferred Language & Currency

2.2 Automatically Collected Information

  • IP address and device information (operating system, browser type)
  • A log of your activity on the platform (login times, game history)
  • Cookies and session data
  • Pages visited and click activity

2.3 Transaction Information

  • Deposit & Withdrawal History
  • Payment method type (last few digits of the account number, not the full number)
  • Betting & Gaming Records
Type of Information Methods of Collection Reason
Identity Information Registration Form Account verification and KYC
Contact Information Registration Form Notifications & Support
Device Information Automatic Security & Fraud Prevention
Transaction Information Payment Processing Financial regulation and audits
Gaming Records Platform Log Responsible Gaming Monitoring

3 How Your Information Is Used

Sonbet uses your information only for specific, legitimate, and transparent purposes. Your data is never used for any other purpose without your consent.

  • Account management: Registration, login, KYC verification, and identity confirmation.
  • Service Delivery: Loading games, processing bets, and paying out winnings.
  • Financial transactions: Accepting deposits, processing withdrawals, and maintaining transaction history.
  • Security & Fraud Prevention: Detecting suspicious activity and ensuring account security.
  • Customer Support: Resolving your issues and handling complaints.
  • Responsible Gaming: Monitoring gaming behavior and providing support when needed.
  • Legal obligations: Regulatory reporting and audits as required by governing authorities.
  • Service Improvement: Analyzing usage patterns to improve the platform.

Sonbet never shares your information with third parties for marketing purposes. Your inbox stays safe.

4 Data Sharing Policy

Sonbet never sells your personal data. Your information may be shared only in the limited circumstances described below:

4.1 Service Provider Partners

Limited data may be shared with payment processors, game software providers, and technology infrastructure partners — solely for the purpose of delivering our services. These partners are bound by strict confidentiality agreements.

4.2 Legal Authorities

We may be legally required to disclose information in response to a court order, regulatory authority request, or anti-money laundering investigation.

4.3 Corporate Structural Changes

In the event of a change to Sonbet's corporate structure (such as a merger or acquisition), your data may be transferred to the new entity. You will be notified in advance if this occurs.

In any instance of data sharing, only the minimum necessary information is provided — this is part of our "data minimization" policy.

5 Data Protection Measures

Sonbet uses industry-standard technologies and practices to protect your personal data. Our security layers are described below:

256-bit SSL Encryption

All communication between your browser and our servers is secured with the highest level of encryption.

Secure Data Centers

Your data is stored in security-controlled data centers that meet international standards.

Firewall & Anti-DDoS

Advanced firewalls and anti-DDoS measures to protect against cyberattacks and unauthorized access.

Regular Security Audits

Independent third-party experts regularly audit our security systems.

That said, no method of transmission over the internet is 100% secure. We strongly recommend using a strong password for your account and never sharing your login credentials with anyone.

6 Cookie Policy

Sonbet uses cookies to improve your platform experience. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: Used to remember your preferences (language, theme).
  • Analytics Cookies: Collects anonymized data to help us understand how the platform is used.
  • Marketing Cookies: To show you relevant promotional content. You can opt out of this at any time.

You can manage or delete cookies through your browser settings. Keep in mind that disabling certain cookies may limit some platform features.

7 Data Retention Period

Sonbet does not retain your data longer than necessary. The retention period for each type of information is outlined below:

Type of Information Retention Period Reason
Account information 5 years after account closure Legal obligations
Transaction Records 7 years Financial regulatory requirements
KYC documents 5 years after the end of the relationship Anti-money laundering regulations
Gaming Log 3 years Dispute Resolution
Cookies and session data Upon session end or a maximum of 1 year Functionality and analytics

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.

8 Your data rights

Under Sonbet's Privacy Policy, you have the following rights. To exercise any of them, contact our support team at any time:

Right to Access Your Information

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You have the right to request a correction if any of your information is inaccurate.

Right to Erasure

You may request the deletion of your information under certain circumstances.

Right to Restrict Processing

The right to restrict how your information is processed in certain circumstances.

Right to Portability

The right to receive your data in a structured format and transfer it to another service.

Right to object

You have the right to object to the use of your information for marketing or any other purpose.

Request processing time

Data-related requests are generally processed within 30 business days. In complex cases, this may be extended by a further 30 days, and you will be informed accordingly.

9 Protection of minors

Sonbet is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If we become aware that a minor's personal data exists in our system, we will immediately close the associated account and delete all related information.

A note for parents

If your child has accidentally registered on Sonbet, please contact our support team immediately. We will take the necessary steps promptly.

10 Privacy Policy Changes

Sonbet may update this privacy policy from time to time. For significant changes:

  • A notification will be sent to your registered email at least 7 days in advance.
  • A clear notice will be displayed on the platform.
  • The "Last Updated" date at the top of the page will reflect the change.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please contact our data protection team:

Email

[email protected] — Privacy-related requests are typically responded to within 3–5 business days.

Live Chat Support

Chat directly with one of our support agents via the platform's live chat — available 24/7.

For requests to delete or correct your information, we may ask you to verify your identity — this is part of our security process.

12 Frequently Asked Questions (FAQ)

No, Sonbet never sells your personal information to third parties. We only share limited data with partners who are essential to delivering our services, and they are bound by strict confidentiality agreements.

Yes, you may request deletion of your data under certain circumstances. However, some data — such as transaction records — is required by law to be retained for a specified period.

Yes. Sonbet operates on a PCI DSS-compliant system. Your full payment account number is never stored on Sonbet's servers — only the last few digits are retained for transaction identification purposes.

Essential cookies cannot be disabled as they are required for login and security. However, disabling analytics and marketing cookies will not affect access to the platform's core features.

Sonbet uses data centers that meet international standards. Regardless of where your data is stored, the same level of protection outlined in this privacy policy is guaranteed.

Yes. In the event of a security breach where your data may be at risk, we will notify you at your registered email address as quickly as possible and advise you on the necessary steps to take.

Ready to play on a safe and transparent platform?

Your privacy is protected at Sonbet. Register now and enjoy a secure gaming experience.

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